Medicinal Pty Ltd (ABN: 71679985052) is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our obligations to you regarding the management of your Personal Information under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What Personal Information We Collect
Personal Information is information or an opinion that identifies an individual. In the context of healthcare services, we collect:
- Names and contact details
- Medicare information
- Health information and medical history
- Treatment records
- Payment and billing information
- Communications with our healthcare providers
How We Collect Personal Information
We collect your Personal Information through:
- Direct interactions with our healthcare providers
- Our website
- Electronic and paper-based forms
- Communications (email, phone, written)
- Third parties (with your consent)
- Healthcare providers and specialists
Purpose of Collection
We collect and use your Personal Information primarily to:
- Provide healthcare services and medical treatment
- Maintain accurate medical records
- Communicate about your health and treatment
- Process payments and Medicare claims
- Comply with legal and regulatory obligations
- Improve our services and patient care
- Send important updates about our services
Sensitive Information
As a healthcare provider, we collect sensitive information including health records and medical history. This information is:
- Collected only with your consent
- Used solely for providing healthcare services
- Protected by strict security measures
- Handled in accordance with healthcare regulations
- Shared only with authorized healthcare providers
Security of Your Information
We implement robust security measures to protect your Personal Information:
- Secure electronic medical record systems
- Restricted access to authorized personnel
- Regular security audits and updates
- Encrypted data storage and transmission
- Secure disposal of outdated records
Disclosure of Information
We may disclose your Personal Information to:
- Healthcare providers involved in your care
- Medicare and health insurance providers
- Third-party service providers (with appropriate safeguards)
- Regulatory bodies when required by law
- Emergency contacts in urgent situations
Access to Your Information
You have the right to:
- Access your Personal Information
- Request corrections to your information
- Obtain copies of your medical records
- Lodge complaints about privacy breaches
We will respond to access requests within 30 days. While access is generally free, we may charge reasonable fees for complex requests or multiple copies.
Updates and Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated directly to patients.
Contact Us
For privacy-related queries or to access your information, please contact us via the enquiry form on our website.